Check-in / Check-out: Check-in is from 2pm. Your apartment or studio may be available prior to this time, however we cannot guarantee access before 2pm. Check-out is 10am. Early check-in or late check-out may be available by arrangement subject to availability and an additional charge.
Quoted Rates: Rates quoted in your booking are based on the selected type of accommodation required, number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.
Guaranteed Reservations: A valid credit card is required to guarantee all bookings. We accept credit cards including Visa and Mastercard. Your card will not be charged until check-in, but is held as security for your reservation and utilised for any applicable cancellation or non-arrival charges. This card may also be used for any charges remaining unpaid on check-out.
Payment at check-in: Payment is requested on check in. A valid credit card will be requested from the occupant of the apartment or studio when checking in. Payment via third party may be arranged in advance by contacting The Fairways directly. For guests without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges may be required at check-in. Bonds vary by length of stay.
Cancellation: Cancellations may be made up until 48 hours prior to day of arrival for no charge. After this time apartments or studio’s cancelled will be charged the full rate. Cancellations for Groups and Corporate bookings will be advised at time of booking. By agreeing to these terms and conditions you acknowledge that the named guest will be personally liable for all accommodation and incidental costs charged to the apartment or studio after check-in, for any loss or damage to the apartment or studio during their stay, for any cancellation or non-arrival fees, and for any debt collection costs incurred.
Early departure: Earlier departure than the reserved date may not result in a refund, unless The Fairways is able to replace the booking. In the event of a late cancellation every effort will be made to resell the apartment or studio and you will only be responsible for the cost if this is unsuccessful. To enable the best possible chance of reselling the apartment or studio early departures must check-out by 10am as the apartment or studio will need to be cleaned.
Internet usage and copyright: The Fairways provides free internet access to enable its guests to access email accounts and to search for information via the internet. Under New Zealand Copyright Law the rights holders (owners) of movies, TV shows, and music can now send fines of up to $15,000 to The Fairwaysif their copyrights are infringed. If you infringe any rights holders copyright, and The Fairways is fined, those fines will be passed on to you.
Damages: Damage to The Fairways’ property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our guest apartments or studio’s or property to its normal condition will be charged to the registered guest at replacement cost or market rates, plus a charge for any resultant loss of income if applicable.
Apartment/Studio condition: If your apartment or studio is left in an unsatisfactory state, this includes, excessive rubbish, misuse of The Fairways’ property, any unhygienic uncleanliness, soiling, excessive mess or odour in the kitchen, which causes excessive and unwarranted cleaning time by The Fairways staff, The Fairways reserves the right to charge for the cost of extra cleaning, repairs or replacements required to restore our guest apartments or studio’s or property to its normal condition.
Smoking: There is strictly NO SMOKING inside the apartments or studios. If a smoking violation occurs in an apartment or studio, including disabling smoke alarms, The Fairways reserves the right to charge the registered guest a $150.00 non-refundable fee. We appreciate your co-operation in ensuring our guests and employees are not subject to second-hand smoke.
WHAT INFORMATION WE COLLECT
The types of personal information we collect about you will depend on what services you use. This information may include collecting your name and address, your email address, phone number, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to us including preferences and interests.
WHAT WE DO WITH THE INFORMATION WE GATHER
The information that we collect about you is used to help you access the services that THE FAIRWAYS provides more easily. We may use your information to improve our products and services, to contact you by phone, email or mail for a purpose related to the service you were seeking. We may disclose the personal information, other information or data we collect from you only if you give us your consent, or you would reasonably expect us to disclose it for another purpose, and that other purpose is associated to the purpose specified to you at the time of collection.
ACCESS TO INFORMATION
Any personal information that we collect about our guests including email addresses will be kept in a database of the relevant THE FAIRWAYS business. We take all reasonable steps to ensure that all the information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons. The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the information stored in our database to any third parties.
The Fairways website, like many websites, uses small files called “Cookies”, to help us to customise and improve your experience when visiting our website.
Cookies are small text files that are stored by web browsers (e.g. Safari, Chrome, Firefox) on your computer. They act as reminder for us that you have visited our site before or are visiting for the first time, and help us to personalise the service we provide and to make your experience better, and more relevant, on each occasion you visit us. The Cookies on our website are set to ‘allow all cookies’. If you continue navigating our website without changing your computer settings, we'll assume that you are happy for us to remember how you interacted with our site. If you would like to, you can change your Cookie settings at any time.
Please be assured that, for security purposes, our Cookies will never save your credit card or other personal details.
LINKS TO OTHER WEBSITES
Our website may contain links to enable you to visit other websites of interest easily. Once you have used these links to leave our site, you should note that we do not have any control over that other website and we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Privacy, The Fairways, P.O. Box 223, Kaikoura, 7340